Terms of service

Terms and Conditions of Sale

Effective Date: 28 September 2026

Please read these Terms and Conditions carefully before using our website or placing an order. By accessing www.theleancompany.ie or placing an order with us, you agree to be bound by these Terms and Conditions.

These Terms and Conditions should be read together with our Privacy Policy, Shipping Policy and Refund Policy.

1. About Us

The Lean Company is a trading name of Advanced Technical Concepts Ltd., a private limited company registered in Ireland.

Company Registration Number: 191481

VAT Number: IE6591481W

Registered Office and Trading Address: Bay 99 Shannon Industrial Estate Shannon Co. Clare V14 W242 Ireland

Email: info@theleancompany.ie

Telephone: +353 (0)61 708 140

In these Terms and Conditions, "we", "us" and "our" refer to Advanced Technical Concepts Ltd. trading as The Lean Company.

2. Who These Terms Apply To

These Terms and Conditions apply to all orders placed through our website.

A Consumer is an individual buying wholly or mainly for purposes outside their trade, business, craft or profession.

A Business Customer is any person, company or organisation buying in the course of a trade, business or profession, including buying for use in a workplace, facility or production environment.

Some sections apply differently to Consumers and Business Customers. Where this is the case, it is stated clearly. Section 11 sets out additional terms that apply to Business Customers only.

If you are a Consumer, nothing in these Terms and Conditions affects your statutory rights.

3. Using Our Website

You agree that all information you provide when using our website or placing an order is accurate, current and complete.

If you create an account, you are responsible for keeping your login details secure and for all activity under your account.

You must not use our website:

for any unlawful or fraudulent purpose
to transmit viruses or any other malicious code
to impersonate any person or organisation
to interfere with or circumvent the security of the website
to harass, abuse or harm any of our employees or any other person

We may suspend or close any account where we reasonably believe these Terms and Conditions have been breached.

4. Our Products

We make every effort to display our products accurately. Colours and finishes may appear differently depending on your screen and device settings. Product images are for illustration purposes.

All products are subject to availability. We reserve the right to discontinue products, amend specifications or make changes that do not materially affect the quality or intended use of the product.

5. Orders and Contract

When you place an order through our website, you are making an offer to purchase products. A contract is formed only when we confirm acceptance of your order by email.

We reserve the right to refuse or cancel any order, for example where a product is unavailable, an error has occurred in pricing or product information, or we are otherwise unable to fulfil your order. If we cancel an order after payment has been taken, we will refund you in full.

Please review your order carefully before submitting it.

6. Pricing

Our prices are set in Euros (EUR). For your convenience, our website may display prices and accept payment in other currencies, including Pounds Sterling (GBP), based on your location or the currency you select.

Where you pay in a currency other than EUR, the price is converted using the exchange rate applied by our platform at the time of your order. The amount shown in your chosen currency at checkout is the amount you will be charged. Your card issuer or bank may apply its own conversion or transaction fees, which are outside our control.

Refunds are made in the currency you paid in. The refunded amount in that currency will match the amount you paid, but its value in your home currency may differ due to exchange rate movements and your card issuer's charges.

Orders delivered within the European Union: prices include VAT at the applicable rate. Business Customers registered for VAT in another EU member state who provide a valid VAT number may be invoiced without Irish VAT under the reverse charge, where applicable.

Orders delivered outside the European Union, including the United Kingdom: any taxes collected at checkout will be shown before you complete your order. Import duties, taxes and customs charges not collected at checkout may be charged on delivery and are payable by you.

Delivery charges are shown separately at checkout before you confirm your order.

We may change prices at any time. The price that applies to your order is the price shown when your order is placed, as set out in your order confirmation.

Occasionally a product may be listed at an incorrect price. If we discover a pricing error, we will contact you before dispatch and give you the option to proceed at the correct price or cancel the order for a full refund. We are not obliged to supply products at an incorrect price, even after we have sent an order confirmation, where the error was obvious and could reasonably have been recognised by you.

7. Payment

Payment is required in full at the time of ordering.

We accept the payment methods shown at checkout. All payments are processed securely by our payment service providers. We do not store your full card details.

8. Shipping, Delivery and Risk

We aim to dispatch orders promptly. Delivery information, including charges and estimated timescales, is set out in our Shipping Policy.

Delivery times are estimates. We will make reasonable efforts to meet them, but we are not responsible for delays caused by couriers or circumstances beyond our reasonable control.

Consumers: risk in the products passes to you when you, or a person you nominate, take physical possession of them.

Business Customers: risk in the products passes to you on delivery to the delivery address you provided.

Ownership of the products passes to you only once we have received payment in full.

9. Cancellations and Returns

Consumers: you have the right to cancel your order within 14 days of receiving the products, without giving a reason. Full details of how to cancel, how to return products and how refunds are processed are set out in our Refund Policy.

This right to cancel does not apply to products made to your specification or clearly personalised, such as custom printed, custom sized or custom fabricated items.

Business Customers: the statutory right to cancel does not apply. Returns of non faulty products are accepted only with our prior written agreement and in accordance with our Refund Policy.

10. Faulty Products

Consumers: products must conform to the contract. If a product is faulty or not as described, you have statutory rights to a repair, replacement, price reduction or refund in accordance with the Consumer Rights Act 2022. Please contact us as soon as possible if you believe a product is faulty.

Business Customers: faulty products are dealt with under Section 11.

11. Additional Terms for Business Customers

This section applies to Business Customers only and takes priority over any other section of these Terms and Conditions where they conflict.

11.1 Your terms do not apply. These Terms and Conditions apply to all orders. Any terms included in or referred to by your purchase order or other documents do not form part of the contract.

11.2 Suitability. You are responsible for determining that the products are suitable for your intended application, including use in regulated, controlled or validated environments. Any guidance we provide on product selection is given in good faith and does not replace your own assessment.

11.3 Inspection and defects. You must inspect the products on delivery. Visible damage, shortages or defects must be notified to us in writing within 7 days of delivery. Any other defect must be notified within 30 days of it becoming apparent and in any event within 12 months of delivery.

11.4 Remedy. Where a product is confirmed as defective, we will, at our option, repair or replace it, or refund the price paid for that product. This is your sole remedy for defective products, to the extent permitted by law.

11.5 Exclusion of implied terms. To the extent permitted by law, and where fair and reasonable, all terms implied by statute or otherwise, including those under the Sale of Goods Acts 1893 and 1980, are excluded except as expressly set out in these Terms and Conditions.

11.6 Limitation of liability. We shall not be liable to you for any loss of profit, loss of revenue, loss of production, loss of business, loss of data, or any indirect or consequential loss. Our total liability to you arising from or in connection with any order, whether in contract, tort (including negligence) or otherwise, shall not exceed the total price paid for the products in that order.

11.7 Resale. You may resell or supply products you have purchased from us. You are responsible for any obligations that arise from that resale or supply.

12. Reviews and Feedback

If you submit a review, comment, suggestion or other feedback, you grant us a non exclusive, perpetual, royalty free licence to use, reproduce and publish it in any medium, including in our marketing, and to display it with the name you submitted it under.

You confirm that any review you submit is your genuine opinion, is accurate, and does not contain anything unlawful, offensive, defamatory or in breach of anyone's rights. We may edit for length or remove any content at our discretion.

13. Intellectual Property

All content on this website, including text, images, logos, graphics and product descriptions, is the property of Advanced Technical Concepts Ltd. or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute or otherwise use any content without our prior written permission.

14. Third Party Links and Tools

Our website may contain links to third party websites or tools. We are not responsible for the content, accuracy or practices of any third party website, and your use of them is at your own risk.

15. Our Website Platform

Our online store is hosted on Shopify. All sales made through our website are made directly with Advanced Technical Concepts Ltd. Shopify is not responsible for any aspect of any sale between you and us.

16. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

Consumers: we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions or our failure to use reasonable care. We are not responsible for loss or damage that is not foreseeable.

Business Customers: our liability is limited as set out in Section 11.

17. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to transport disruption, supplier delays, natural disasters, industrial disputes or government action. If this happens, we will contact you as soon as possible and take reasonable steps to minimise the effect of the delay.

18. Privacy

We process your personal data in accordance with our Privacy Policy. Because our website is hosted on Shopify, certain information may also be processed by Shopify and our other service providers as described in our Privacy Policy.

19. Changes to These Terms

We may update these Terms and Conditions from time to time. The latest version will always be published on this website with its effective date. The version in force when you place your order applies to that order.

20. General

Severability. If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions continue in full force.

Waiver. If we do not enforce any right under these Terms and Conditions, that does not mean we have waived it.

Entire agreement. These Terms and Conditions, together with our order confirmation and the policies referred to above, form the entire agreement between you and us in relation to your order.

Assignment. You may not transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may transfer our rights and obligations to another organisation, and this will not affect your rights as a Consumer.

21. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Ireland.

Any disputes shall be subject to the exclusive jurisdiction of the Irish courts. If you are a Consumer resident in another EU member state, this does not affect your right to rely on the mandatory consumer protections of your country of residence or to bring proceedings in its courts.