Shipping policy

Shipping & Delivery

Effective Date: 09 July 2026

We understand that reliable delivery is an important part of making work flow. Our aim is to process and dispatch every order as efficiently as possible while keeping you informed throughout the process.

Shipping

Shipping options are available during checkout and may vary depending on the size, weight and destination of your order.

We deliver throughout Ireland and internationally. If your location is not available during checkout, please contact us and we will be happy to assist.

Order Processing

Orders are processed on business days (Monday to Friday, excluding Irish public holidays).

Some products are held in stock, while others are manufactured, assembled or configured to order. Lead times for these items may vary and will be confirmed where applicable.

Tracking Your Order

Where tracking is available, you will receive a dispatch confirmation email containing your tracking details once your order has been shipped.

Delivery Issues

If you experience any issues with your delivery, please contact us as soon as possible.

If your package appears to be missing, we recommend checking with neighbours, reception or building management before contacting us.
If your order has not arrived within the expected timeframe, please contact us and we will investigate with the carrier.
If your order arrives damaged, please take photographs of both the packaging and the contents and notify us promptly so that we can resolve the issue.
If you need to change your delivery address after placing your order, please contact us immediately. We will do our best to accommodate your request before your order has been dispatched.

Please note that larger or heavier items may be delivered by a specialist freight carrier and may require someone to be available to accept delivery.