Standard shipping
5-7 business days
Express shipping
2-3 business days
Next day delivery
Order before 2pm
Enter your order number and email to track your shipment
Common delivery issues and how to resolve them
If your package shows as delivered but you haven't received it, please check with neighbors or building management. Contact us within 48 hours if still not found.
Delays can occur due to weather, customs, or carrier issues. Track your order using the tracking number provided. Contact us if delivery is more than 5 days late.
If your package arrives damaged, please take photos of the packaging and contents immediately. Contact us within 24 hours to arrange a replacement or refund.
If you entered the wrong delivery address, contact us immediately. We may be able to redirect your package before it ships. Address changes after shipping may incur additional fees.